Certified Clinical Medical Assistant Exam Practice Question
Which of the following actions should a medical assistant take to demonstrate empathy when interacting with a patient who was recently diagnosed with breast cancer?
Correct Answer: A
Rationale: Demonstrating empathy in a healthcare setting involves actively listening to patients, allowing them to express their feelings and concerns. Listening (Option A) fosters a supportive environment and shows the patient that their emotions are valued. Reassuring the patient (Option B) can be helpful, but it may not address their specific feelings or needs. Offering advice (Option C) can come across as dismissive of the patient's experience, while questioning the patient (Option D) may feel interrogative rather than supportive. Thus, listening is the most effective way to convey empathy.
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