Certified Clinical Medical Assistant Exam Practice Question

Correct Answer: C

Rationale: Encouraging the patient to ask questions is essential for effective communication and understanding, especially during a telehealth appointment where the patient may feel uncertain about their new diagnosis. This approach fosters engagement and ensures the patient’s concerns are addressed.

Option A, showing educational videos, may not allow for immediate clarification of the patient’s specific concerns. Option B, providing handouts, lacks the interactive element needed for comprehension. Option D, using assertive communication, is important but does not directly involve the patient in the conversation, which is crucial for their understanding and comfort.