2024 PN NCLEX Questions Nursing Practice Question
Quality is defined as a combination of all of the following except:
Correct Answer: B
Rationale: Quality encompasses meeting established standards, fulfilling customer requirements, and ideally exceeding expectations. Option A reflects adherence to standards, which is essential for quality assurance. Option C emphasizes the importance of meeting customer needs, a fundamental aspect of quality. Option D highlights the goal of surpassing customer expectations, which enhances satisfaction and loyalty. In contrast, option B, performing at the minimally acceptable level, suggests a lack of commitment to quality improvement and excellence, thus not aligning with the broader definition of quality.