Clinical Medical Assistant Certification Exam Practice Question

Correct Answer: E

Rationale: When a patient's account is sent to a collection agency, ceasing the monthly statements (Option E) is appropriate as the account is now in the hands of the agency, which will manage communications regarding payment.

Option A, calling the patient monthly, could create confusion since the collection agency is responsible for follow-up. Option B, filing a creditor's lien, is a more extreme legal action not typically initiated by billing staff at this stage. Option C, sending collection letters, may duplicate efforts already undertaken by the agency. Option D, sending monthly statements, is redundant and could lead to conflicting messages about payment responsibility.