Pharmacy Technician Certification Exam Practice Question
After discovering an error that caused serious harm to a patient, the pharmacy staffs best course of action would be to perform a:
Correct Answer: D
Rationale: In the context of addressing a serious error that harmed a patient, conducting a root-cause analysis (RCA) is essential. RCA systematically identifies the underlying causes of the error, allowing for effective corrective actions to prevent recurrence.
Option A, failure mode and effects analysis (FMEA), is proactive and focuses on potential errors before they occur, making it less suitable for addressing an already occurred harm.
Option B, medication reconciliation, is important for ensuring accurate medication lists but does not directly address the root cause of the harm.
Option C, therapeutic substitution, involves changing a medication for therapeutic reasons and does not pertain to error analysis.
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