Pharmacy Technician Certification Exam Practice Question

Correct Answer: A

Rationale: When a box of Basaglar KwikPen arrives frozen, it compromises the integrity of the medication, which should be stored at controlled room temperature. Requesting to return the medication for credit ensures that patients receive safe and effective products.

Storing the medication in the freezer (Option B) is inappropriate, as it can further degrade the medication's quality. Discarding it as P-listed waste (Option C) is unnecessary, as it is not hazardous waste. Sending it to the FDA for inspection (Option D) is impractical and not a standard procedure for handling damaged shipments. Returning the medication is the most responsible and safe action.