Pharmacy Technician Certification Board Practice Exam Practice Question

Correct Answer: B

Rationale: A successful root-cause analysis (RCA) focuses on understanding systemic issues rather than assigning blame to individuals. This approach encourages a culture of safety and continuous improvement, allowing organizations to identify and rectify underlying problems that contributed to the medication error.

Option A, termination of employment, may create a culture of fear, discouraging open communication about errors. Option C emphasizes external reporting rather than internal learning, which can hinder the organization’s ability to implement timely improvements. Option D promotes punitive measures rather than constructive analysis, which can stifle reporting and learning opportunities.