Certified Clinical Medical Assistant Exam Practice Question
Which of the following actions should a medical assistant take while a patient is speaking during an in-person or a telehealth visit?
Correct Answer: B
Rationale: Maintaining eye contact is essential as it demonstrates attentiveness and builds rapport, encouraging open communication. This nonverbal cue reassures the patient that they are being heard and valued.
In contrast, documenting in the electronic health record (A) can distract from the conversation, making the patient feel ignored. Sitting with arms crossed (C) can convey defensiveness or disinterest, which may hinder effective communication. Leaning away from the patient (D) may create a sense of distance or discomfort, undermining the supportive environment necessary for a productive interaction.
Unlock All Questions
Subscribe to Premium for full access to all practice questions, detailed rationales, and performance tracking.
Subscribe Now