Clinical Medical Assistant Certification Exam Practice Question
When receiving incoming telephone calls, which of the following Is a technique used to direct callers to the most appropriate person?
Correct Answer: D
Rationale: Screening involves assessing incoming calls to determine the appropriate recipient based on the caller's needs. This technique ensures that callers are directed efficiently, enhancing communication flow.
Identifying refers to recognizing the caller's identity, which is not sufficient for directing calls. Organizing pertains to arranging information or tasks, but does not specifically address call direction. Referring, while similar, typically implies passing on information rather than actively managing the call process. Thus, screening is the most effective method for directing callers to the right person.
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