Pharmacy Technician Certification Exam Practice Question

Correct Answer: A

Rationale: A successful root-cause analysis (RCA) focuses primarily on systems and processes to uncover underlying issues that contribute to problems. This approach allows for a comprehensive understanding of how various elements interact and lead to failures.

Option B is misleading; while adherence to policies is important, an effective RCA must investigate whether policies are adequate and properly implemented. Option C is incorrect because neglecting deep-seated, latent failures can result in incomplete analyses, leaving critical issues unaddressed. Option D is also wrong, as understanding the sequence of events is crucial for tracing the root causes and preventing future occurrences.