Certified Clinical Medical Assistant Exam Practice Question
A patient is swearing and shouting. Which of the following actions should the medical assistant take?
Correct Answer: A
Rationale: Option A is the best choice as it promotes de-escalation by creating a calm environment. Speaking calmly allows the patient to feel heard, which can reduce their agitation and facilitate communication.
Option B is inappropriate; threatening to call security can escalate the situation and increase the patient's distress.
Option C, asking the patient to leave, is not constructive and may worsen their emotional state, leading to further conflict.
Option D, leaving the room, abandons the patient during a critical moment and may increase feelings of isolation or anger. Engaging calmly is essential for effective patient care.
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