Certified Clinical Medical Assistant Exam Practice Question
A patient in their first virtual visit indicates they are unable to hear the provider on the call. Which of the following should the medical assistant advise the patient do to resolve the issue?
Correct Answer: A
Rationale: Advising the patient to "Check your speakers" is essential for resolving hearing issues, as sound playback directly affects their ability to hear the provider. Ensuring speakers are functioning is the first step in troubleshooting audio problems.
Option B, "Check your microphone," is less relevant since the patient can hear the provider but not vice versa; microphone issues would affect the patient's ability to speak, not hear.
Option C, "Check your Wi-Fi connection," could impact overall call quality but does not specifically address the hearing issue.
Option D, "Check your camera," is irrelevant in this context, as visual components do not affect audio reception.
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