Certified Clinical Medical Assistant Exam Practice Question
A medical assistant is interacting with a patient who is experiencing discomfort. Which of the following actions should the assistant take?
Correct Answer: A
Rationale: Remaining nonjudgmental is essential in healthcare settings as it fosters a trusting environment, allowing patients to express their discomfort openly. This approach encourages effective communication and supports the patient's emotional well-being.
Avoiding eye contact (Option B) can create feelings of disconnection and may make the patient feel unimportant or dismissed. Leaning away from the patient (Option C) can convey disinterest or discomfort, negatively impacting the patient's experience. Providing distractions (Option D) might be helpful in some situations, but it does not address the patient's immediate emotional needs or discomfort, making it less effective in this context.
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